The Feature Wall Malaysia (hereinafter referred to as “The Feature Wall”, “we”, “our”, or “us”) respects your privacy. This Privacy Policy outlines how we collect, use, store, and handle your personal information in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and other applicable laws.

By providing your personal information to us, you agree to the terms set out in this Privacy Policy, including the collection, use, access, transfer, storage, and processing of your personal data as described herein. If we update this policy, the amended version will be published on this page. Your continued use of our services constitutes your acceptance of any changes.

1. Our Commitment To You

1.1. We value your trust and are committed to protecting your personal information. This Privacy Policy helps you understand how we collect, use, and safeguard your data when you interact with The Feature Wall’s websites, products, and services.

2. Personal Information We Collect

2.1. Personal information refers to any data that can identify you directly or indirectly. The types of personal information we may collect include, but are not limited to:

• Basic Identification Details – Full name, nationality, and gender.
• Contact Information – Email address, phone number, mailing address.
• Service Usage Information – Inquiries, service requests, and communications with us (including emails, calls, and messages).
• Marketing & Website Analytics Data – Cookies, IP address, device information, browsing behavior, and social media interactions.

3. How We Collect Personal Information

3.1. We collect personal information from you through various interactions, including:

• When you contact us (e.g., website form submission, phone calls, emails, social media).
• When you place an order or request a quotation for our products/services.
• When you subscribe to our newsletters or marketing campaigns.
• When you visit or browse our website and engage with our advertisements.
• When you provide feedback, participate in surveys, or enter contests.
• When you visit our showroom or interact with our sales team.

4. Use Of Personal Information

4.1. We use your personal data for the following purposes:

• To process your inquiries, orders, and service requests.
• To manage customer accounts and provide after-sales support.
• To process payments and issue invoices.
• To improve our products, services, and customer experience.
• To send promotional updates, offers, and marketing materials (if you have opted in).
• To personalize website content and improve user experience.
• To comply with legal and regulatory requirements.

5. Disclosure Of Personal Information

5.1. We do not sell, rent, or share your personal information with unauthorized third parties. However, we may disclose your data to:

• Service Providers & Contractors – Such as payment processors, delivery partners, and IT service providers who assist in fulfilling our services.
• Legal Authorities – When required by law, court order, or regulatory compliance.
• Marketing Partners – Only if you have consented to receiving marketing offers from our trusted partners.

6. Cookies & Tracking Technologies

6.1. Cookies are small files stored on your device that help us analyze website performance and enhance user experience. We use cookies to:

• Remember your preferences and browsing activities.
• Improve website functionality and load speed.
• Track marketing effectiveness and visitor interactions.

6.2. You can manage cookie preferences through your browser settings. However, disabling cookies may affect your ability to access certain website features.

7. Data Security & Retention

7.1. We take reasonable technical and organizational measures to protect your personal information from loss, misuse, unauthorized access, disclosure, or alteration.

7.2. Your personal data will be retained as long as necessary to fulfill the purposes stated in this policy or as required by law.

8. Your Rights & Choices

8.1. You have the following rights regarding your personal information:

• Access & Correction – You may request access to or correction of your personal data by contacting us.
• Marketing Preferences – You may opt out of receiving promotional emails at any time by clicking “unsubscribe” or contacting us directly.
• Data Deletion – You may request that we delete your personal data where legally permissible.

9. Contact Us

If you have any questions, concerns, or requests regarding your personal data, please contact us at:

📧 Email: info@thefeaturewall.com.my

📞 Phone: +60132233165
🏢 Address: As per what shared.